Share Your Experience
This platform exists to give people a voice and document patterns in cross-border healthcare intermediary-led arrangements. You can submit your experience in a safe, structured way.
What we’re collecting
We’re collecting first-hand experiences from individuals who have interacted with healthcare intermediaries (sometimes described as coordinators, facilitators, consultants, or brokers) in cross-border medical care.
- What you were told, what you paid, and what happened
- How responsibilities were described (intermediary vs clinic/hospital)
- Refund, cancellation, or dispute outcomes (if relevant)
- Any patterns you noticed (pressure, urgency, shifting terms, lack of follow-up)
How to submit (keep it factual)
The most useful submissions are clear timelines with supporting material. We encourage calm, factual descriptions rather than conclusions or accusations.
Use this structure (copy/paste into your submission)
- Date range: (e.g., Month/Year to Month/Year)
- What you were seeking: treatment type / service (keep general)
- How you found the intermediary: ad / search / referral / social media
- What you were told: key claims, promises, guarantees (quote if possible)
- Payments: amounts, dates, method, who was named as recipient (if known)
- Documents you received: invoice, contract, emails, WhatsApp, call summaries
- What happened next: timeline of events and outcomes
- Where things became unclear: responsibility, refunds, changing terms, follow-up
- Current status: resolved / unresolved / dispute ongoing
Supporting material (optional but helpful)
- Screenshots of emails/messages (with personal details removed)
- Invoices, receipts, payment confirmations
- Terms & conditions / refund policies
- A short call log (dates + what was said)
Tip: If you can, redact names, addresses, passport numbers, medical record numbers, and other identifiers before sharing.
Privacy & consent
You can submit anonymously. If you provide any identifying details, we will treat them as private and will not publish them without your explicit consent.
- We aim to anonymise submissions before publishing
- We will not publish personal contact details
- We do not publish sensitive medical identifiers
- You can request removal of your published account at any time
Submission options
Option A: Web form
A structured form to submit your timeline and (optionally) upload redacted documents.
Form coming next
Option B: Email
You can send your structured account by email. Please remove personal identifiers before sending.
Email: ht-office@proton.me
Option C: Anonymous note
If you want to share without attachments, you can submit a short account and keep details minimal.
Option can be added later
This platform is informational and documentary in nature. We do not provide medical or legal advice. Submissions may be edited for clarity and anonymised for safety. We avoid publishing personal data and we do not publish allegations as fact without supporting material. Conclusions are left to readers.